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Somfy Protect
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  1. Somfy Protect Access
  2. Door Keeper > FAQ
  1. Somfy Protect Access
  2. Door Keeper > FAQ

Door Keeper > FAQ

Switch from the Somfy Keys App to the Somfy Protect App

  • Why should I switch from Somfy Keys to the Somfy Protect app?
  • Why can I no longer use Somfy Keys?
  • How do I replace my old generation Somfy connected lock with a Door Keeper?
  • Which locks are compatible to switch from Somfy Keys to Somfy Protect?
  • How to Install My Door Keeper Lock in the Somfy Protect App?
  • Will my badge reader remain operational after the switch?

Discover the product

  • Can I connect Door Keeper to a TaHoma® Box?
  • What badges are compatible with the Reader?
  • What is the Internet Gateway used for?
  • What badges are compatible with the Reader?

Installation

  • How to install and configure the Internet Gateway?
  • Which Somfy Protect mobile apps are available?
  • Can I use Door Keeper if my door does not have an exterior handle?
  • How is Door Keeper installed?
  • Which networks use Door Keeper?
  • What types of Wi-Fi networks is Door Keeper compatible with?
See all 10 articles

Set up

  • What are the impacts of migration for my connected lock in TaHoma?
  • How do I receive security notifications?
  • How to create a code?
  • How do I know if my door sensors are on or off?
  • Can I turn off the lock/unlock from the center button?
  • Is the sensitivity of the detectors adjustable?
See all 7 articles

Daily use

  • How to delete a badge or code?
  • Do I have to turn on Bluetooth® my phone?
  • Where do I find all the existing access to a lock?
  • Can Door Keeper be connected to an existing alarm system?
  • How do I lock and unlock my door remotely?
  • How do I turn the Leave & Lock on/off?
See all 19 articles

User

  • How do I change or delete user access?
  • How do I invite someone ?
  • How do I create and share access?
  • Can more than one person use the same account?
  • Are my personal data secure?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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