Why can I no longer use Somfy Keys?

We regret to inform you that the lock system controlled via the Somfy Keys application will no longer be supported. We will no longer have the capacity to provide software updates. For security reasons and to protect your data, we will be forced to terminate connectivity services via the Somfy Keys application. For this reason, the server on which your lock is hosted will be shut down at the end of September 2025.

 

You own a Door Keeper

Read : How to install my lock in the Somfy Protect application.

Also consult the information email sent in Ugust.

 

Old generation

Read: How to replace my connected Somfy Old generation lock with a Door Keeper.

Also consult the information email sent in August.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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