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  1. Somfy Protect Access
  2. Door Keeper > Troubleshooting
  3. Internet Gateway
  1. Somfy Protect Access
  2. Door Keeper > Troubleshooting
  3. Internet Gateway

Internet Gateway

  • How do I reset the Badge Reader?
  • How to Reset Door Keeper?
  • What to do if the Wi-Fi gateway LED does not light up?
  • What to do if the Door Keeper LED is not flashing?
  • What should i do if a badge is lost or stolen?
  • What should I do if I can't pair my badge?
  • What do the lights on the motor mean?
  • How do I activate/deactivate the door sensors?
  • How do I set Door Keeper's stops?
  • Locking problem: what should I do if my Door Keeper emits a beep and a red light?
  • What does the lights on the Internet Gateway mean?
  • How do I recharge my battery?
  • Can I use a badge again?
  • What do the lights on the reader mean?
  • How to Reset Door Keeper?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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