I need to check 3 elements that could be causing an issue:
- The battery of the Door Keeper,
- The battery of the keypad,
- The badge has already been associated
1 / The battery of the Door Keeper
The battery of the Door Keeper must be charged so that the badge can be paired with the keypad. If the battery is too low, the badge will not be paired. In that case, you need to charge the DoorKeeper battery in advance.
2 / The battery of the keypad
The battery of the keypad must be charged so that the badge can be paired with the keypad. If the battery is too low, the badge will not be paired. It is important to ensure that the 3 AAA LR3 batteries are working.
3 / The badge has already been associated
A badge is paired only once. If it is already linked to a user, it cannot be associated a second time.
4 / The product is faulty
If, despite checking the previous points, the badge still doesn't pair, it may be faulty. In this case, you should contact Customer Service.