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  1. Somfy Protect Access
  2. Door Keeper > Troubleshooting
  1. Somfy Protect Access
  2. Door Keeper > Troubleshooting

Door Keeper > Troubleshooting

Internet Gateway

  • How do I reset the Badge Reader?
  • How to Reset Door Keeper?
  • What to do if the Wi-Fi gateway LED does not light up?
  • What to do if the Door Keeper LED is not flashing?
  • What should i do if a badge is lost or stolen?
  • What should I do if I can't pair my badge?
See all 15 articles

Error messages

  • What to do if I encounter the error "No badge/keyboard reader detected"?
  • What should I do if I get the message: "Your Door Keeper is already installed "?
  • What should I do if I get the error message: "No Door Keeper has been detected"?
  • What should I do if I get the error message: "No Internet-gateway has been detected"?
  • What to do if the Door Keeper LED is not flashing?
  • What should I do if I get the error message, "No internet connection"?
See all 11 articles

Others questions

  • How to proceed when i'm moving?
  • Does the installation of a Door Keeper change the terms of my insurance policy?

How can we help you?

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