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  1. Somfy Protect Access
  2. Door Keeper > Troubleshooting
  3. Error messages
  1. Somfy Protect Access
  2. Door Keeper > Troubleshooting
  3. Error messages

Error messages

  • What to do if I encounter the error "No badge/keyboard reader detected"?
  • What should I do if I get the message: "Your Door Keeper is already installed "?
  • What should I do if I get the error message: "No Door Keeper has been detected"?
  • What should I do if I get the error message: "No Internet-gateway has been detected"?
  • What to do if the Door Keeper LED is not flashing?
  • What should I do if I get the error message, "No internet connection"?
  • What should I do if I get the error message, "The password is incorrect"?
  • What to do if I get the error message: "This Wi-Fi network was not found"?
  • What should I do if I get the error message, "Your phone is unable to communicate with your connected Internet-Gateway"?
  • What should I do if I get the error message, "Update failed"?
  • What to do if the Wi-Fi gateway LED does not light up?

How can we help you?

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