What should I do if I get the error message: "No Internet-gateway has been detected"?

 

The installation of the Internet gateway does not succeed, you are stuck because you encounter the message: "No Internet-gateway has been detected".

 

Check that the gateway is properly plugged directly into a wall outlet. The LED lights up. If it does not light up, make sure that the socket works.

 

Make sure that you have installed the gateway within Wi-Fi range of your Box.

 

Ensure that the LED is blinking blue. If the LED is solid blue or if it is not lit, then you need to reset the gateway.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

Open a ticket My ticket