The installation of the gateway was unsuccessful, and you are blocked by the message: "Update failed".
Updating the gateway can take up to 15 minutes. This message is displayed when the process has taken longer than that. Before restarting the installation:
- make sure your gateway is not too far away from your Wi-Fi access point
At this point, there are two options:
- click on "try again"
- click on "quit"
Whichever option you choose, follow the instructions that appear on your screen.
1/ TRY AGAIN
I chose "try again" and am getting the error message, "There is a problem with updating your video doorphone".
If the retry process is not successful and you get the message, "There is a problem with updating your gateway".
You will need to manually uninstall the gateway. Here's how to do it:
- go to "my devices,"
- select the gateway
- then click "delete"
You can then restart the installation, following the above recommendations about the positioning of the gateway.
2/ QUIT
I chose "quit" and am getting the error message, "There is a problem with quitting the installation of your gateway."
If the retry process is not successful and you get the message, "There is a problem with quitting the installation of your gateway," you will need to manually uninstall the gateway, by doing the following:
- go to "my devices,"
- select the gateway
- then click "delete"
You can then restart the installation, following the above recommendations about the positioning of the gateway.