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  1. Somfy Protect Access
  2. V®500 Connect > Troubleshooting
  1. Somfy Protect Access
  2. V®500 Connect > Troubleshooting

V®500 Connect > Troubleshooting

Indoor monitor

  • How can I fix a Wi-Fi range problem between my box and the video doorphone monitor?
  • What should I do if I see a blue screen on my monitor?
  • What does the V®500 Connect LED color code mean?
  • What to do if the ringer stops working while using your V®500 Connect.
  • What to do if you experience flickering while using your V®500 Connect
  • What should I do if the video no longer appears on the monitor while I'm using my V®500 Connect?
See all 9 articles

Call Station

  • What to do in case of sound loss when using the video doorphone?

Error messages

  • What should I do if I get the error message: "No video doorphone has been detected"?
  • What should I do if I get the error message, "No internet connection"?
  • What to do if I get the error message: "This Wi-Fi network was not found"?
  • What should I do if I get the error message, "Update failed"?
  • What should I do if I get the message: "Your connected video doorphone is already installed at another location"?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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