Back to Somfy.co.uk

Somfy Protect
English (United States) Čeština Deutsch Ελληνικά Español Français Italiano Nederlands Polski Português
  1. Somfy Protect Access
  2. V®500 Connect > Troubleshooting
  3. Error messages
  1. Somfy Protect Access
  2. V®500 Connect > Troubleshooting
  3. Error messages

Error messages

  • What should I do if I get the error message: "No video doorphone has been detected"?
  • What should I do if I get the error message, "No internet connection"?
  • What to do if I get the error message: "This Wi-Fi network was not found"?
  • What should I do if I get the error message, "Update failed"?
  • What should I do if I get the message: "Your connected video doorphone is already installed at another location"?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

Open a ticket My ticket