If the video image does not appear during a call on the V®500 Connect, you will need to perform a test on the device. To do so, you'll need to place the outdoor panel next to the monitor.
To connect it, you can use two 0.5mm² electrical wires. A short length is sufficient for this test (less than one meter).
If the flickering stops, it's a local problem. Check the following:
- Make sure that there are no more than two junction boxes between the call station and the monitor,
- Make sure that the connections in the junction box are correct, and that no wires are outside the dominoes,
- Make sure that the V®500 Connect cables are run in a different conduit than the call station cable in order to avoid interference.
- Make sure that they are electrical cables (if the distance is less than 80m => 0.5mm² minimum, if the distance is between 80 and 120m => 0.75mm² to 1,5mm² max.) and not telephone cables,
For other cases and if the device continues to have this problem, contact Somfy consumer service.