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  1. Somfy Protect Access
  2. V®500 Connect PRO > Troubleshooting
  3. Error messages
  1. Somfy Protect Access
  2. V®500 Connect PRO > Troubleshooting
  3. Error messages

Error messages

  • What should I do if I get the error message: "Unexpected error"?
  • What should I do if I get the error message: "Faulty internet connection"?
  • What should I do if I get the message: "Your connected video doorphone is already installed at another location"?
  • What do I do if I get the message: "A problem is preventing your video doorphone from being installed"?
  • What should I do if I get the error message, "Update failed"?
  • What to do if I get the error message: "This Wi-Fi network was not found"?
  • What should I do if I get the error message, "The password is incorrect"?
  • What should I do if I get the error message, "No internet connection"?
  • What should I do if I get the error message: "No video doorphone has been detected"?
  • What should I do if I get the error message, "Your video doorphone could not be installed"?
  • What should I do if I get the error message, "Your phone is unable to communicate with your connected video doorphone"?
  • What should I do if I get the message "operation not possible" when I want to launch a scene?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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