What should I do if I get the message "operation not possible" when I want to launch a scene?

When you try to launch a TaHoma scene from the Somfy Protect app, you get the message: "Operation not possible."

 

If you get this message, please contact Somfy Customer Service.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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