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  1. Somfy Protect Access
  2. V®500 Connect PRO > Troubleshooting
  1. Somfy Protect Access
  2. V®500 Connect PRO > Troubleshooting

V®500 Connect PRO > Troubleshooting

Call Station

  • What to do in case of sound loss when using the video doorphone?
  • Install the name plate

Indoor monitor

  • How can I fix a Wi-Fi range problem between my box and the video doorphone monitor?
  • What should I do if I see a blue screen on my monitor?
  • What does the V®500 Pro io Connect LED color code mean?
  • What to do if you experience flickering while using your V®500 Pro io Connect
  • What should I do if the video no longer appears on the monitor while I'm using my V®500 Pro io Connect?
  • What should I do if my video doorphone is frequently unavailable on my app?
See all 8 articles

Error messages

  • What should I do if I get the error message: "Unexpected error"?
  • What should I do if I get the error message: "Faulty internet connection"?
  • What should I do if I get the message: "Your connected video doorphone is already installed at another location"?
  • What do I do if I get the message: "A problem is preventing your video doorphone from being installed"?
  • What should I do if I get the error message, "Update failed"?
  • What to do if I get the error message: "This Wi-Fi network was not found"?
See all 12 articles

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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