What is needed to install a V®350 Connect?


To ensure optimal use of your connected video doorphone, you must first make sure that you have:

  • a 2.4 GHz Wi-Fi network (5 GHz Wi-Fi incompatible)
  • sufficient 2.4 GHz Wi-Fi range at the location of the indoor monitor. If this is not the case, we recommend that you move your internet box closer to the monitor or use a Wi-Fi repeater (not included) and read the article "This Wi-Fi network was not found"
  • A 2-wire cable to connect the indoor monitor and the call station. "typical V350 Connect installation, what electrical connections need to be made? »




Use the "Somfy Protect" app to control your connected video doorphone remotely and never miss a visit!

Receive photo notifications on all smartphones connected to your account as soon as a visitor arrives. Communicate with it in real time, open your gate and/or door and view the history of missed visits on video.

If you are already Somfy security products (alarms, cameras), you can control them simultaneously and keep an eye on your visitors.

And, if you have a TaHoma® box (Switch or premium (V2)), you can launch up to two pre-recorded scenes.


1/ You do not have a "Somfy Protect" account


• Download the "Somfy Protect" app on your smartphone. See the article: What Somfy Protect mobile apps are available?


2/ You already have a Somfy Protect account


To control your V®350 Connect from the Somfy Protect app, go to your account and add the connected video doorphone from the "my devices" menu.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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