What should I do if I get the error message, "No internet connection"?


The installation of the video doorphone was unsuccessful, and you are blocked by the message: "No internet connection".


Check your box or router and make sure that the Wi-Fi is turned on. You can check this by using any Wi-Fi-enabled device already installed in your home


If the Wi-Fi connection is still unreachable, contact your Internet service provider.


You can also change your Wi-Fi network by clicking on change Wi-Fi change Wi-Fi

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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