What do I do if I get the message: "A problem is preventing your video doorphone from being installed"?

 

The installation of the video doorphone was unsuccessful, and you are blocked by the message: "A problem is preventing your video doorphone from being installed".

 

Contact our customer service department. You will need the serial number and MAC address for your connected video doorphone. These are located on the back of the monitor. 

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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