Why is my account empty when my alarm has already been installed?


It may be that you use multiple email addresses, and when you try to log on, the app indicates that no elements are installed.

In that case, the problem is that you are using the wrong email address to access your account. As a result, you are creating a new account.

Return to the login page in the Somfy Protect app, then connect using an email address.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

Open a ticket My ticket