Why is my account empty, although my video doorphone is already installed?


It may be that you use multiple email addresses, and when you try to log on, the app indicates that no elements are installed.


In that case, the problem is that you are using the wrong email address to access your account. As a result, you are creating a new account.


Return to the login page in the Somfy Protect app, then connect using an email address.

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