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  1. Somfy Protect Access
  2. V500 Connect > FAQ
  1. Somfy Protect Access
  2. V500 Connect > FAQ

V500 Connect > FAQ

Discover the products

  • Composition of the pack
  • INDOOR MONITOR
  • DOOR STATION
  • Which Somfy Protect mobile apps are available?
  • Where can I find the Mac number for my V®500 Connect?

Installation

  • Before starting the installation, identify the different steps in the installation of my V®500 Connect pack
  • What is needed to install a V®500 Connect?
  • Typical installation of the V®500 Connect, what electrical connections must be made?
  • Installing the V®500 Connect monitor (step 1)
  • Installation of the V®500 Connect door station (step 2)
  • Connecting to the gate and/or pedestrian gate (step 3)
See all 12 articles

RTS association

  • Can I associate Somfy RTS equipment on the V®500 Connect RTS?
  • How to add Somfy RTS equipment to a V®500 Connect?
  • How to save the RTS gate motor in the monitor memory with a V®500 Connect?
  • How do I create an equipment group on a V®500 Connect?
  • How to remove Somfy RTS equipment on a V®500 Connect?

Setup

  • What do the different pictograms on the V®500 Connect home screen correspond to?
  • How to adjust the volume of the street station?
  • How to personalize your ringtone using an MP3 file?
  • General settings

Daily use

  • How to control your Somfy Protect system using Google Assistant?
  • How to Control Your Somfy Protect Installation with Siri®?
  • How does Apple CarPlay® work?
  • How does Android Auto™ work?
  • How do I turn off the LED on the V®500 Connect?
  • What happens if my V®500 Connect loses Wi-Fi access?
See all 10 articles

My account

  • Why is my account empty when my alarm has already been installed?

How can we help you?

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