Back to Somfy.co.uk

Somfy Protect
English (US) Čeština Deutsch Ελληνικά Español Français Italiano Nederlands Polski Português
  1. Somfy Protect Access
  2. V®350 Connect > Troubleshooting
  1. Somfy Protect Access
  2. V®350 Connect > Troubleshooting

V®350 Connect > Troubleshooting

Call Station

  • What to do in case of sound loss when using the video door entry system?
  • How to change the name label on the V®350 Connect?

Indoor monitor

  • What should I do if I see a blue screen on my monitor?
  • What should I do if the cables connected to the rear of the indoor monitor come loose?
  • How can I fix a Wi-Fi range problem between my box and the video doorphone monitor?
  • What to do if the ringer stops working while using your V®350 Connect.
  • What to do if you experience flickering while using your V®350 Connect
  • What should I do if the video no longer appears on the monitor while I'm using my V®350 Connect?
See all 9 articles

Error messages

  • What should I do if I get the message "operation not possible" when I want to launch a scene?
  • What should I do if I get the error message, "Your phone is unable to communicate with your connected video doorphone"?
  • What should I do if I get the error message, "Your video doorphone could not be installed"?
  • What should I do if I get the error message: "No video doorphone has been detected"?
  • What should I do if I get the error message, "No internet connection"?
  • What should I do if I get the error message, "The password is incorrect"?
See all 12 articles

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

Open a ticket My ticket