What to do if I get the error message: "This Wi-Fi network was not found"?


The installation of the video doorphone was unsuccessful, and you are blocked by the message: This Wi-Fi network was not found".



Make sure the video doorphone is positioned appropriately to connect to the Wi-Fi through the Internet Box (or Wi-Fi router). Follow our installation tips for the V®350 Connect monitor if necessary.




a. Make sure your phone is properly connected to the Wi-Fi from your box and that you are able to browse the Internet. If not, please restart your Internet Box.

b. The Link video doorphone does not support the following elements when connecting to Wi-Fi:

  • The WPA-TKIP security setting (this setting is not supported by the Wi-Fi Alliance)
  • The WPA-CCMP security setting (activated by default on some Freeboxes)
  • 5 GHz Wi-Fi networks
  • WPS activation

Note: WPA2-PSK (AES) is the recommended security setting


c. Make sure the Wi-Fi channel used by the Internet Box is not overloaded

If there are many Wi-Fi networks around your home, the channel used by your Internet Box may be overloaded.

You may need to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We recommend that you first change your Wi-Fi channel0to automatic, if it is not currently set that way.

If this doesn't fix the problem, we recommend checking the Wi-Fi environment. You can use a free channel analysis app or a software program, such as:

  • PC - Acrylic WiFi
  • Mac - Netspot
  • Android - WiFi Analyzer

These applications provide a graphic depiction of how busy different Wi-Fi channels are. If your Wi-Fi network is on a channel occupied by several other networks, you will need to move it to a less busy channel. You can do this in the settings of your internet box (or Wi-Fi router).



In the example above, the busiest channels are 1, 6, and 11. Therefore, it would be good to change the Wi-Fi channel on the box or router to channel 3, 4, 8, or 9, because these are the least busy.

d. Certain circumstances can also prevent the proper installation of the video doorphone:

  • business networks

closed ports on the Internet Box (or Wi-Fi router)

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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